99slPrivacy Policy
This page describes what we collect when you use 99sl and how we keep that data protected. We operate an online entertainment service available in supported jurisdictions where local law permits. Your account information, transaction history, and betting activity are handled according to the commitments outlined below.
We at 99sl take data protection seriously. Our policy covers personal information collected during account registration, deposit and withdrawal, identity verification, and customer support interactions. We also explain how third-party processors handle your data, your rights as a 99sl member, and the contact channels available if you have questions about our practices.
What we collect on 99sl
We collect personal data necessary to operate your 99sl account and comply with legal obligations. During registration, we request your name, date of birth, email address, phone number, and residential address. We also collect identity document details (national ID, passport, or equivalent) when you complete our Know Your Customer (KYC) process.
Transaction data is collected automatically: deposit methods, withdrawal requests, betting selections, game activity, and account balance history. We also log your IP address, device type, browser information, and access timestamps to detect fraud and maintain security. Payment processors and banks share transaction confirmations with us; these records remain on file for compliance and dispute resolution.
Cookies and similar tracking technologies are used to remember your login preferences, language settings, and browsing behaviour on 99sl. If you disable cookies, basic site functions may be affected. We do not sell or rent your personal data to third parties for marketing purposes.
How we use your data
Your data enables us to maintain your 99sl account, process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and verify your identity. We use transaction history to calculate cashback and referral rewards, and to ensure compliance with our promotion terms. Support team members access your account details to respond to inquiries and resolve disputes.
We also use your data to detect suspicious activity, prevent fraud, and comply with anti-money-laundering regulations. Occasionally, we may contact you via email or SMS to notify you of account changes, promotional updates, or service maintenance. You may opt out of non-essential communications by adjusting your account settings.
Third-party processors and our partners
Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and major Indonesian banks including local payment, online payment, e-wallet, and mobile banking) receive your transaction details to facilitate deposits and withdrawals. These processors operate under their own privacy policies and comply with Indonesian financial regulations.
Our hosting provider may store 99sl servers in data centres outside Indonesia; however, we encrypt sensitive data in transit and at rest. If you reside in Jakarta, Surabaya, Bandung, Medan, or Semarang, your account remains accessible through our platform regardless of server location. We do not share your data with marketing agencies, advertisers, or unaffiliated third parties without explicit consent.
Your rights
You have the right to access, correct, or delete your personal data held by 99sl, subject to legal and operational constraints. For example, if you request account closure, we retain transaction records for compliance purposes but cease marketing communications. You may also request a copy of all data we hold about you in a portable format.
To exercise these rights, contact our support team through the channels listed below. We will respond within standard response windows and verify your identity before processing requests.
Cookies and tracking
We use cookies to store your login session, language preference, and non-sensitive settings on your device. Essential cookies enable 99sl to function; optional cookies track your browsing patterns to improve site performance.
- Session cookies: Expire when you close your browser; required for account access
- Persistent cookies: Remain for up to 12 months; used for "remember me" functionality
- Analytics cookies: Help us understand site usage; non-identifying and optional
Most browsers allow you to manage cookie settings. If you block all cookies, some 99sl features may not work as intended.
Security and data breaches
We employ industry-standard encryption (TLS/SSL) to protect data in transit between your device and 99sl servers. Your password is hashed and never stored in plain text. Account access is protected by your password and, optionally, two-factor authentication (2FA) via SMS or email.
If we discover a data breach affecting your account, we will notify you via email or phone within a reasonable timeframe and provide guidance on securing your account. We maintain cybersecurity insurance and conduct regular security audits.
Contact us about privacy
Questions about our privacy practices or requests to exercise your data rights can be directed to our support team. We provide multilingual assistance through live chat, email, and phone during regional business hours. Our team acknowledges privacy inquiries within standard response windows and escalates sensitive requests to our compliance officer.
Reach us at:
- Email: [email protected]
- Live chat: Available on 99sl platform (24/5)
- Phone: Regional support available during business hours
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates are effective immediately upon publication. Continued use of 99sl after an update constitutes acceptance of the revised policy.
Our services are available only where applicable local law permits. By using 99sl, you acknowledge that you have read and understood this privacy policy and consent to the data practices described herein.